Big Buck

DELIVERY SERVICE

When will my order arrive?

Our courier Parcelforce currently provides a 48-hour delivery service and we aim to fulfil this on orders placed before 10am. However, deliveries can take up to 2-5 working days during busy periods. Orders received after 6:59am on a Thursday, and over the weekend will be sent the following Monday. 

How much is your delivery? 

Orders over £50 qualify for FREE delivery. The delivery charge for orders under £50 is £4.95 for England, Scotland and Wales. Delivery to the Scottish Highlands and Northern Ireland is £11.95 and due to the limitations of service coverage, deliveries to these areas may take slightly longer.

Do you deliver abroad?

No, we currently only deliver to the UK. 

Do you offer a Click and Collect Service?

Yes. You can click and collect to our warehouse shop in Pylle by clicking this option for delivery in checkout. Once ordered, you can collect your order the next available working day. Our warehouse shop is closed on Sundays. 

How does your delivery service work?

You will receive an email confirming your order, followed by a text from our courier confirming shipment giving you details of your delivery and tracking information.

If you are not in when a delivery is attempted, a card will be left containing contact details to arrange a re-delivery. If the courier is not contacted, they will attempt to re-deliver your order on the next two consecutive days. If you are not in on the second day, a card will be left advising you that the consignment is being returned to the depot.

Can I leave a note to the driver?

Yes, absolutely. If you live in a multi-occupancy building, please make sure that we have your correct contact details, access information and anything else you may feel necessary to assist in the delivery of your beer. Please add this to the delivery notes section when placing an order with us. If your order cannot be delivered in these circumstances, the card to inform you that your order has been held may also not get to your door. The couriers are not able to leave parcels in a communal area.

Do you deliver on the weekends?

We are currently unable to offer deliveries on Saturdays and Sundays.

Can I return an order? 

For items purchased online, you can send them back for a full refund within 14 days, providing the goods are unopened and unused. The cost(s) of returning goods to us shall be at your own expense. Upon receipt of the goods, we will give you a full refund for the amount paid, or an exchange credit as required. 

What happens if I get a breakage?

Breakages are rare and will usually be returned to us before they arrive with you, but if you do receive a box with any broken or missing bottles, please handle with extreme care and send us an email right away to shop@wildbeerco.com. We will remedy this as soon as possible.